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FAQs

Booking Etiquette

Book well in advance and pick up a brochure and/or flyer on the spa services and pricing. Always call 24-hours if you need to cancel or reschedule. Where possible request as much information as possible on the type of treatment and/or service booked.

What should I wear to my spa appointment?

Wear suitable clothes and be prepared to undress according to spa treatment. Spa robes and slippers are usually provided for the comfort of the client and spa personnel are trained in proper draping techniques for complete comfort.

Arrival

Always arrive 10 – 15 minutes prior to your scheduled appointment to ensure you are calm and relaxed before your scheduled spa treatment.

How much should I tip?

Depending on your location in the world, tipping amounts and etiquette can vary. Make sure you determine the tipping policy in your region and be prepared accordingly. If paying with cash, it is wise to find out how much your service will cost before hand so you can make sure you have an adequate amount to include as a tip. The salon and spa world is a tip based industry and we can assure you, the individual providing your spa or salon service will be very appreciative.

How do I get the most out of my spa experience?

The right way to spa is your way; always have good communication with the spa personnel and make the experience a relaxing and memorable one.

What information should I give prior to a spa appointment?

Give as much information and/or feedback to the therapist as to your comfort level. Everyone is different – so feel free to speak before not during your treatment.

Can I bring my phone or tablet to the spa?

In consideration for the other spa clientele, cell phones, tablets or other electronic devices are not a good idea in the spa – remember you’re there to get away from the stress!

Cancel Spa Appointment

Book well in advance and pick up a brochure and/or flyer on the spa services and pricing. Always call 24-hours if you need to cancel or reschedule.

Enjoy the spa treatment

Relax you’re at the spa! Enjoy the treatment and reap the full benefits.

Spa Therapy Advice

Allow the therapist to advise and/or prepare you for the service as reserved. As you relax and benefit from the treatment you will be sure to feel the stress melt away.




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